Frequently Asked Questions (FAQ)
1. How can I book an appointment?
You can book an appointment by calling us directly at [Phone Number], booking online through our website at [Website URL], or visiting us in person. We recommend booking in advance, especially for weekend and evening appointments.
2. What is your cancellation policy?
We require a [24-48 hour] notice for cancellations or rescheduling. If you miss an appointment without notifying us in advance, a cancellation fee may apply. Please refer to our full cancellation policy for more details.
3. Do you accept walk-ins?
While we always welcome walk-ins, we highly recommend making an appointment to guarantee availability, especially during peak times.
4. What should I do before my appointment?
To get the most out of your service, we suggest arriving with clean, dry hair (for hair services) and no makeup (for facials or skin treatments). If you're coming for a waxing service, it’s best to let your hair grow to about ¼ inch for the best results.
5. What are your payment methods?
We accept all major credit cards, debit cards, and cash. We also offer gift cards that can be used for any service or product.
6. Do you offer gift cards?
Yes! Gift cards are available for purchase in any denomination. They can be used toward services, products, or packages.
7. Do you have a loyalty or rewards program?
Yes, we offer a loyalty program that allows you to earn points with every visit. Points can be redeemed for discounts on future services and products.
8. Are your products cruelty-free and vegan?
Many of the products we use in our services are cruelty-free and vegan. If you have specific preferences or allergies, please let your technician know, and we can customize your experience.
9. What should I do if I’m running late for my appointment?
If you're running late, please call us to let us know. We will do our best to accommodate you, but please note that if you're more than 15 minutes late, we may need to reschedule to ensure our next client isn't delayed.
10. What is your return policy on products?
We offer a full refund on unopened, unused products within [X] days of purchase. If you’ve used the product and are not satisfied, please speak to a staff member to see if we can offer an exchange or store credit.
11. Are your services suitable for sensitive skin?
Yes! We offer a range of treatments for sensitive skin. If you have specific skin concerns or sensitivities, please inform your technician ahead of time, and we’ll tailor the service to your needs.
12. Do you offer group bookings or private events?
Yes! We can accommodate group bookings for special events like bridal parties, birthdays, or girls' nights out. Please contact us in advance to make arrangements.
13. Do I need to tip my stylist or technician?
Tipping is not required but is greatly appreciated. It’s entirely up to you and based on your satisfaction with the service provided. Industry-standard tips typically range from 15-20%.